Frequently Asked Questions
What materials are used in Velleraine jewelry?
Velleraine jewelry is crafted with an appreciation for enduring beauty and timeless design. Our collections feature solid gold, sterling silver, and select gold-plated pieces, alongside carefully chosen pearls, jade, diamonds, and other gemstones. Materials and specifications vary by design and are detailed on each product page.
Are Velleraine pieces made to order?
Many of our designs are made to order, allowing each piece to be prepared with intention and care. Select pieces may be available for immediate purchase, while others require additional production time. Estimated timelines and availability will be provided with your order details.
Does Velleraine ship internationally?
Yes. Velleraine offers worldwide shipping, bringing our heirloom-inspired designs to customers around the globe. Shipping costs, estimated delivery times, and any applicable customs duties or import taxes may vary by destination. Customers are responsible for any applicable duties or taxes unless otherwise stated at checkout.
What is Velleraine’s return policy?
Eligible purchases may be returned within 14 days of delivery, provided the item meets our return conditions. Items must be unworn, undamaged, and returned with their original packaging and accompanying documentation, where applicable. Custom-made pieces and items marked as final sale are not eligible for return. Please consult our full Return Policy for details.
How should I care for my Velleraine jewelry?
With proper care, fine jewelry can become part of your story for generations. Store each piece separately in a dry, protected place, and avoid exposure to harsh chemicals, perfumes, and excessive moisture. Remove jewelry before swimming, bathing, or exercising. Because each material has its own characteristics, we recommend following the specific care instructions provided for your piece.
How can I create a piece that is uniquely mine?
Some stories call for something beyond the collection. Through Velleraine's custom jewelry and bridal services, you can explore personalized designs created to reflect your vision, meaningful milestones, and personal history. Visit our Custom Jewelry and Bridal pages to discover the process and begin creating a piece of your own.